Clinic Policies
Please review our clinic terms, cancellation guidelines, and patient safety policies.
1. Patient Agreement
By booking an appointment, attending a consultation, purchasing products, or undergoing treatment at DermAlign Skin & Laser Clinic, patients agree to these Terms and Conditions. The Clinic reserves the right to amend these terms from time to time, with the most current version available upon request and on the Clinic website.
2. Consultations
All new patients must undergo an initial consultation and assessment prior to treatment. Patients must provide complete, accurate, and truthful medical history, current medications, allergies, and skin conditions. The Clinic reserves the right to refuse treatment if information is incomplete or presents an unacceptable clinical risk.
3. Consent to Treatment
Cosmetic and laser treatments involve inherent risks, and improvement rather than perfection is the objective. Written informed consent is valid for 12 months unless medical history changes or a practitioner requests an updated form for clinical safety.
4. Laser & Advanced Treatment Risks
Potential risks include temporary redness, swelling, bruising, pigmentation changes, or blistering. The Clinic is not liable for adverse outcomes caused by failing to disclose medical history, follow aftercare instructions, or attend review appointments.
5. Appointments & Deposits
The Clinic requires booking deposits to secure appointment times and offset business losses from late cancellations. Appointments are not guaranteed until officially confirmed by the Clinic.
6. Cancellation & Rescheduling Policy
A minimum of 24 to 48 hours' notice is required to cancel or reschedule appointments. Late cancellations or non-attendance may result in the loss of your deposit or full appointment charges. Clients may reschedule an appointment a maximum of two times with proper notice.
7. Late Arrivals
Patients arriving more than 10 minutes late may have their treatment shortened, rescheduled, or be charged for a missed appointment at the discretion of the treating practitioner.
8. Payment Terms
Payment is due immediately upon booking treatment unless otherwise agreed in writing. Accepted methods include debit cards, credit cards, and bank transfers.
9. Treatment Packages & Validity
Treatment packages are valid for 12 months from the date of purchase unless stated otherwise in writing. Packages are non-transferable, non-shareable, and non-exchangeable without management approval.
10. Refund Policy
Aesthetic treatments constitute a contract for professional services rather than guaranteed results; therefore, completed treatments, consultation fees, and opened skincare products are non-refundable. Patient dissatisfaction alone does not automatically entitle a client to a refund.
11. Skincare Products
Skincare products may only be returned if they are faulty, damaged upon purchase, or incorrectly supplied. Opened products cannot be returned unless proven faulty.
12. Medical Photography
Clinical photographs are taken before, during, and after treatments as a required component of your confidential medical record. Marketing use requires separate written consent, which can be withdrawn at any time.
13. Privacy & Data Protection
DermAlign Skin & Laser Clinic processes all personal information strictly in accordance with UK GDPR and the Data Protection Act 2018.
14. Complaints Policy
Any complaints should be submitted in writing to DermAlign Skin & Laser Clinic at Dermalignclinic@outlook.com. We acknowledge all complaints within 5 working days and aim to provide a full written response within 20 working days.
15. Zero Tolerance Policy
The Clinic operates a strict zero-tolerance policy towards abuse, harassment, aggressive behavior, threats, discrimination, or violence, which will result in immediate termination of treatment.
16. Safeguarding
The Clinic is fully committed to safeguarding vulnerable adults and will report any welfare concerns to the appropriate authorities where legally required.
17. Limitation of Liability
The Clinic is not liable for indirect losses, loss of profit, or adverse outcomes resulting from inaccurate client information or failure to follow aftercare guidance, while fully upholding your statutory rights under UK consumer protection law.
18. Social Media Policy
Patients agree that online reviews should remain honest and factual. To protect client confidentiality, the Clinic will never discuss personal medical matters publicly in response to reviews.
19. Package Instalments & Cancellations
Instalment plans for packages are available at the Clinic's discretion (split into a maximum of two payments). Package cancellations are subject to a £100 administration fee plus deductions for any customized materials, products, or services already delivered.
20. Governing Law
These Terms and Conditions are governed by the laws of England and Wales, and any disputes are subject to the exclusive jurisdiction of its courts.